Frequently Asked Questions
With special focus on installation, compatibility and licensing
How do I install MART?
There was an error during the installation. How can I make it work?
Some users have reported the following error on startup of Excel after installing MART for Excel:
This happens in computers whose Microsoft Office configuration requires application add-ins to be signed by Trusted Publishers.
To avoid this error, just add MART Software GmbH to your Trusted Publishers following the steps below:
Does installation of MART require admin rights?
No. Non-admin windows users can also install MART. MART for Excel does not require administrative privileges or elevated rights to be installed.
My computer won’t let me install MART. What can I do?
What is the installation directory of MART?
The default installation directory of mart is %LocalAppData%\MART which in points to folder C:\\Users\user.name\AppData\MART in Windows 10.
Will MART work with 64-bit Excel?
Will MART work with older versions of Excel?
Yes. MART is compatible with Excel versions 2010, 2013, 2016, 2019 and 365. Compatibility with older versions has not been tested.
Will MART work with older versions of Windows?
Will MART work on iOS or on Linux?
How does the licensing process work?
I have switched to a new computer. Can I transfer my license from the old computer to the new computer?
Yes. Just write an email to email@example.com indicating the serial number of the license you wish to transfer to a new computer. The license in your old computer will be revoked and will stop working and you will be able to activate your license in your new computer using the same serial number.
Can I transfer a MART license from one employee to another employee?
Yes. Just write an email to firstname.lastname@example.org indicating the serial number of the license you wish to transfer to another employee. The license in the old computer will be revoked and will stop working and the other employee will be able to activate this license using the same serial number.